Exchange and Refunds Policy
Our exchange and return policy adheres to the Consumer Protection Code. Returns and exchanges are legally guaranteed within a 7-day period, counted from the date of order receipt. To facilitate your exchange or return, please contact us via email at firstname.lastname@example.org.
Customer service hours are from 9 am to 6 pm, Monday through Friday. Kindly ensure that the product is sent in perfect condition and in the same packaging as it was received. The return of the item can be made at any post office branch. The shipping cost for exchanges or returns is covered by us. Refunds will be processed through a bank deposit.
Before the exchange or refund is finalized, the product will undergo an analysis for verification. Exchanges will not be accepted, and money will not be refunded once improper use of the product, such as drops, impacts, contact with chemicals, or misuse, is confirmed.
It's important to note that ARC jewelry is handmade and crafted with natural materials.
Our brand specializes in unique pieces, and this means we do not maintain a large inventory. Therefore, the delivery time for the replacement piece may vary depending on the chosen jewelry. We suggest a minimum of 30 days up to a maximum of 45 days. For the same reason, the replacement piece will not be perfectly identical but similar. Variations in color and wood type are part of the recycling concept that ARC embraces. All details will be coordinated via email directly with the customer. If you choose a jewelry piece with a higher value than the original purchase, simply complete the payment difference. ARC operates with seriousness and respect for the customer.
If you have any questions, please contact us via email at email@example.com.